Microsoft Dynamics CRM

Microsoft Dynamics CRM is more than a tool for sales, marketing, and customer service. With Microsoft Dynamics CRM, you can generate, manage and convert more leads with less effort and simplify important sales tasks. Microsoft Dynamics provides a suite of business solutions that drive sales and deliver amazing customer experiences. You can optimise business intelligence, improve decision making and empower customer engagement.

IDEN services for different customers, from the small businesses to enterprise-level, large-scale implementations. We help you deliver amazing customer experiences by building long-term customer relationships that are more consistent, proactive, sales and customer service more effectively.

Microsoft Dynamics Implementation

We cover the full cycle of Dynamics CRM consulting, customization and support services for projects of various complexity, both cloud-based and on-premises:
• Business analysis and consulting
• Installation
• Customization
• Data migration
• Reporting
• Workflow Automation
• Integration with enterprise systems
• User training
• Upgrade Microsoft Dynamics CRM
• Maintenance


If you want to implement a CRM for your business, you will need a partner to implement. We’re here to help! Microsoft Dynamics CRM works right out of the box,  however configuring the system to your needs is essential. Let us get to know your business and understand how Microsoft Dynamics CRM can help address your business needs. We’ll create a solution customized to your business needs, so you can be more efficient and sell more.


Understanding your process is important in designing a solution that works for you. We will conduct workshops to identify the underlying processes, tools and platforms that are currently used. We will discuss the findings and begin planning your CRM solution with you. Our industry experience allows us to make recommendations based on previous successes. The design will include a summary of what is to be implemented and diagrams that will define what is included in the detail design.


Design will be the roadmap by which the developers create your solution. In this step, we will identify processes, automations, reports, data migrations activities.

We will prepare documents and screenshots show on how your CRM will appear when it’s implemented. After the document is signed-off, our developers will begin working on the behind-the-scenes functionality that was defined.


Our team of developers and system architects will begin working on pieces of your CRM functionality.  They will strategically develop individual pieces of your CRM, and systematically test them to ensure continuity. We will meet with you based on the communication plan and update you on the development.


As developers complete the development work, we will test individual functionality and together to make sure it works well. We perform QA Testing to identify errors or missing functionality in the test environment. Before rolling out, we will make you test the CRM Application and functionality.


We offer online or in-person training. We train your team and want to ensure that your team has a good understanding of how your CRM works. You can choose between our train-the-trainer or group training options.


We will go-live with CRM Solution. We do some preliminary testing and liaise with users to ensure that everything is working as expected. Your business can begin to use the CRM system applying the skills and techniques learned in the training.


We want to make sure that CRM Solution is working smoothly. In case of any unforeseen errors occurs, our clients are entitled to a 30-day bug fix warranty. Any other enhancements and support will be available with additional cost.

Microsoft Dynamics Maintenance

As your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them. Also you must monitor all the data transaction via the integration touch points online or batch. With our strong expertise we offer our customers maintenance services and production support. Leave your Application Maintenance to us and can concentrate on defining business strategy and growth of your organization.

• We have experts specialised in Customer Relationship Management and experienced in Implementation
• We have resources certified by Microsoft and so they provide better solution following best practice standards
• The team assigned for support includes experienced professionals certified to customize, integrate and provide training for the needed solution
• We provide Quick turnaround of service and change requests
• Planned and phased enhancements to improve performance of applications
• Helpdesk and production support for problem and incident management
• We have a proven project management system and has developed a successful project start to finish, provided application support and maintenance in a committed SLA
• We assure meeting deadlines, consistent two-way communication (written and verbal), project cost in line with estimates, after sales service

Contact us anytime for a free consultation

If you would like to speak with someone about any requirements please call us (+91) – 88862 92200 or (65) – 9374 0230 or (+1) – 408 900 9117.